This would be phenomenal to be able to enhance this tool. I am aware that there is development of being able to allow the Chatbot to interface or be integrated with the student information system that is used to allow for customized, specific responses to students. You will need to create a net6.0 project and bring the package into it.
This was especially useful in this time of the school closure (due to the pandemic), it added a personal touch and ability for students to connect with us. Install Ocelot and its dependencies using nuget.
We have since incorporated many other offices to the Chatbot as well as using the LiveChat component to be able to respond to students more 'in-depth' or individual questions. Since 2020, we have included the Chatbot in Financial Aid and we found great success in helping answer general questions.
We are in times in which can not grow our workforce to step in and facilitate these types of responses.įaTV was the first product we began to use and it has helped us deliver detailed information to students that is "just enough" to help them understand and/or navigate a particular process. Having this bot able to answer these up-front or first level responses creates the space that we need to able to focus our time in processing and reporting and other important activities. It sets a consistent tone and uniform way of communication to our students. The goal of the bot is to be utilized across the college and for other/additional offices can come "on-board" to this tool. Ocelot Review from Pima Community College Again, they are easy to use and the Ocelot team helps every step of the way. I don't have anything negative to say about their products. Each library comes preloaded with hundreds of questions and responses, so your chatbot can start helping users right away. Their products have been a game changer for our institution! Saved questions will move into the Moderation Queue, where they will go through a review cycle with internal Ocelot team members before they are approved. We have students using the bot and our FATV platform during times that our department is not open and have had nothing but positive feedback from our students. The platform lets organizations manage one-on-one sessions, discussions, admission assistance, and answer students queries via chatbots. Their products are straight forward and easy for students to use too! Ocelot provides support to students 24/7/365 days per year-during times that work for our students and their needs. They require little to no IT support and the Client Success Managers at Ocelot help every step of the way.
One of the pros of purchasing an Ocelot software is the ease of implementation. I would highly recommend their products to anyone looking for solutions to support their staff and students.Īt our institution, we utilize several products from Ocelot which includes the Ocelot Chatbot/FATV & GetSAP. I have nothing but positive things to say about Ocelot and the services they have provided to our college. Once completed, the requestor will receive an automated email confirming receipt of the request. Webinars are scheduled in the order requests are received.Ocelot is committed to serving students and supporting staff at the college. To schedule a webinar, please complete a Webinar Request form.
Webinar registration can also be turned off, which would require attendees to join the webinar by clicking a link you provide. Hosts and panelists are provided a unique link to join the webinar in their respective roles. A separate link will be provided to the webinar requestor to share with the audience/public.
Webinars can be a one-time event, reoccur in a series, or can be the same session held multiple times. Registration can either be turned on or off. If attendees pre-register hosts have the capability of adding custom registration questions. Colleges choose to build chatbots on Ocelot's Chatbot platform in order to: Provide 'Virtual Student Support' and Self-Service Increase Enrollment and Retention Improve Customer Service Reduce Phone Calls and. Webinars are coordinated by a host(s) who can assign panelists, screen share, and interact with attendees through questions and answers, chat, or polls. The Ocelot platform is mobile-friendly, WCAG AA 2.3 accessible, and can be deployed across student service departments and One-Stops. A Zoom webinar allows for a meeting to be broadcast securely to as many as 1,000 view-only attendees.